OVERVIEW :

This website is operated by Ria Mohta who is an Independent Illustrator and Architect from Maharashtra, India. She has been practicing visual arts since 2014, and started exploring as an Illustrator in the year 2016, while pursuing her undergrad degree in Architecture.
From hosting her first solo exhibition at the age of 19, the response she has been receiving for her products was heartwarming so she finally decided to bring her products to an online store.
Thanks to the tremendous wishes, help and trails that went by, we are soo proud to deliver you our products made with immense love and hard work.
Feel free to get in touch with us for any hiccups or opportunities and we'll be happy to get back to you!
Kindly, read the Terms and Conditions to know about how we operate.



TERMS OF USE:

Throughout the site, the terms “we”, “us” and “our” refer to Ria Mohta.
Note that www.artisansarbor is a sub-branch of Ria Mohta, that makes available information and materials through the website www.riamohta.com subject to the following terms and conditions (Terms of Use). Your use of www.riamohta.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


SECTION 1 - ONLINE STORE TERMS

A) Shipping :

We at www.riamohta.com offer free shipping in India for all orders above Rs. 549/-. For orders below Rs. 549/-, the shipping charges are Rs. 59/-
All orders usually get shipped within 5-7 working days. So you can expect delivery between 7-10 days.

B) Exceptions:

For orders containing either bags, pillows, tee shirts or custom products do expect delivery between 12-15 days as these are made to order.

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

Please mention the complete Address as In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of the delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Ria Mohta is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Ria Mohta. We shall endeavor to ensure the timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Ria Mohta, including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by a full refund.

C) Return / Refund / Replacement :


Hiccups you may face,

 
C.1 I have received a Damage Product.

Please do not worry. Just drop us a mail at artisansarbor@gmail.com with clear images of the damaged product within 7 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.
The complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

C.2 I do not like the product I have received.

Oopsiees! Please drop us a mail artisansarbor@gmail.com and you could just help us ship the product back the address which will be provided in the mail. But please note that the products purchased can be returned (unopened / unused without damage and with all the tags intact) within 7 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. We would love to provide you with a coupon code, so you could shop with us again!

No return / refund / exchange is possible for customized products unless it is damaged.

C.3 I want to cancel my product.

Please mail us at artisansarbor@gmail.com for cancellation requests.
Orders can be canceled only if it has not been shipped from our Studio.
No cancellation applicable for customized products once the order is placed.
The refunding payment made by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

SECTION 2 : PRODUCTS AND SERVICES

We are not responsible if information made available on this site is not accurate, complete or current.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

A) Availability :

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities governed by our capacity.

B) Measurements/Color of products :

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Many of www.riamohta.com products are manufactured locally. Therefore, the actual product dimension delivered to you may sometimes slightly vary.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

C) Changes :

Due to changing conditions, All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

SECTION 3 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 4 : INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ria Mohta, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

SECTION  5: CORRESPONDENCE

Although we will make every effort to respond quickly to applicable email messages, Ria Mohta is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

SECTION 6 - PRIVACY POLICY

Your submission of personal information through www.riamohta.com is governed by our Privacy Policy listed below.

This privacy policy sets out how Ria Mohta uses and protects any information that you give on www.riamohta.com when you use this website. Ria Mohta is committed to ensuring that your privacy is protected, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ria Mohta may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

SECTION 7 - COPYRIGHT AND INTELLECTUAL PROPERTY :

The trademark “Ria Mohta” is a proprietary trademark of Ria Mohta, used under a permitted license by Ria Mohta Studio.
The website (www.riamohta.com) and all content including text, illustrations and images are created and owned by Ria Mohta.

SECTION 8 - LEGAL INFORMATION :

This website is expressly operated by Ria Mohta. Unless otherwise noted, all design and content featured on www.riamohta.com - including text, illustrations and images, artwork and graphics are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Ria Mohta. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.

Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Ria Mohta, is prohibited and will be considered as a violation of the IP rights of Ria Mohta.

SECTION 9 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 10 - LIMITATION OF LIABILITY :

Given the unpredictability of technology and the online environment, Ria Mohta, does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions outlined in this legal notice and that access is undertaken at your own risk. Ria Mohta shall not be liable for damages of any kind related to your use of or inability to access this website.

SECTION 11 - SUBMITTED FORMS AND INFORMATION :


Through the Website, you may see the Submission of forms and other pieces of information www.riamohta.com asks you to provide.

We may collect the following information :

Name

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers


What we do with the information we gather :

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

SECTION 12 : CONTACT INFORMATION

We would love to hear from you and welcome questions about the Terms and Conditions, suggestions, inquires, feedback, and ideas.
All of the Above shall be sent to artisansarbor@gmail.com

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